Welcoming Singer Outlet customers to LiveSewing

Singer Outlet customers are now being served by LiveSewing

Introducing LiveSewing.co.uk - an official Singer store

Since 2019, our team have proudly operated the official Singer Outlet store, serving hundreds of thousands of sewing customers across the UK. During that time, the sewing and craft industry has seen significant change — shaped by the global pandemic, rising demand, and shifting supply chains across manufacturing.

In response to these changes, we’ve taken the opportunity to create a brand new sewing destination, bringing everything together under one roof — from sales and servicing to expert advice and full customer support — all designed to deliver an even better experience for every sewing enthusiast.

Introducing a new sewing destination — LiveSewing.co.uk — designed to bring even more value, service, and support to the sewing community:

  • 🧵 Machine Sales
  • 🔧 Servicing & Repairs
  • 🤝 Expert Support
  • 🎁 Competitions & Giveaways

At Live Sewing, we’re proud to continue supporting one of the most iconic brands in sewing. With over 170 years of history, Singer has helped generations of makers and creators bring their ideas to life. We work closely with Singer UK to ensure our customers always receive the best in product value, service experience, and aftercare support.

We’re also pleased to now offer machines from Singer’s sister brands — Pfaff and Husqvarna Viking. From entry-level home machines to high-end professional models for embroidery, quilting, and creative design, LiveSewing.co.uk now brings you the full range of trusted, premium sewing technology under one roof.

As part of this next step, we’ve also launched an official Singer retail store at Live Sewing — based in Kings Langley, Hertfordshire, and now available online through LiveSewing.co.uk. Whether you're visiting us in person or browsing online Live Sewing offers a carefully curated selection of Singer machines, accessories, and expert advice—backed by genuine brand support.

✅ All Singer Outlet warranties, ongoing support, and service commitments will be fully carried over to Live Sewing, so you’ll continue to receive the same care and support you've come to expect.

LiveSewing.co.uk is the next step in our journey to serve the sewing community better—with more services, more support, and the same dedication you’ve come to expect.

Frequently Asked Questions

1️⃣ What has happened to Singer Outlet?
Singer Outlet previously operated as an independent authorised Singer retailer. Customer support, servicing, and warranty care are now being provided through LiveSewing.co.uk.

2️⃣ Can I still buy Singer machines and accessories?
Yes — LiveSewing.co.uk continues to offer a full range of Singer sewing machines, accessories, and parts.

3️⃣ Is LiveSewing.co.uk connected to Singer Outlet?
LiveSewing.co.uk has taken over the customer support, servicing, and aftercare responsibilities for Singer Outlet customers. While this is a new brand, many of the same team members are here to continue supporting you.

4️⃣ Will my Singer Outlet warranty still be valid?
Yes — all existing warranties and ongoing support commitments from Singer Outlet are fully honoured and now managed through LiveSewing.co.uk.

5️⃣ Can I still get servicing and repairs for my machine?
Absolutely. LiveSewing.co.uk offers full servicing, repairs, and technical support for all Singer machines.

6️⃣ Is LiveSewing.co.uk an official Singer retailer?
Yes — LiveSewing.co.uk is an authorised Singer retailer working closely with Singer UK to provide customers with genuine machines, accessories, and support.

7️⃣ Who do I contact if I need help?
You can reach our customer service team at hi@livesewing.co.uk — we’re ready to help with any questions about orders, servicing, or warranties.

8️⃣ What happens if I need to claim on a Singer Outlet order?
All warranty claims for the first 2 years after purchase are handled by Singer UK. For extended warranty claims, you can contact the LiveSewing support team. Your existing warranties remain fully supported.

9️⃣ Is there still a physical store I can visit?
Yes — LiveSewing operates a Singer retail showroom at Live Sewing, based in Kings Langley, Hertfordshire, alongside full online services.

🔟 Is the same team still involved?
Yes — many of the experienced staff who previously supported Singer Outlet customers are now part of the LiveSewing team, continuing to provide expert advice, servicing, and customer support.

Any other questions? We’re ready to help!

Thank you for your continued support. We’re excited to welcome you to Live Sewing.